Refund policy

Refund Policy

We want you and your pet to be completely happy with your purchase. If you're not satisfied for any reason, we're here to help.

Returns We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in resalable condition. Due to the nature of pet health and supplement products, opened consumables (including probiotics, vitamins, and joint supplements) are not eligible for return unless the product arrived damaged or defective.

How to Start a Return Email us at just4petscompany@gmail.com with your order number and reason for return. We'll send you return instructions within 1–2 business days. Items sent back without first requesting a return will not be accepted.

Refunds Once your return is received and inspected, we'll notify you by email. Approved refunds are processed within 5–7 business days to your original payment method. Please allow additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since approval, contact us at just4petscompany@gmail.com.

Damaged or Defective Items Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us within 7 days of delivery with a photo and your order number. We'll make it right with a replacement or full refund at no cost to you.

Non-Returnable Items Certain items cannot be returned, including perishable goods, custom or personalized products, personal care goods, hazardous materials, sale items, and gift cards.

Exchanges The fastest way to get what you want is to return the original item and, once accepted, place a new order.

European Union — 14-Day Cooling Off Period If your order is shipped into the European Union, you have the right to cancel or return it within 14 days for any reason. Items must be unused, with tags, and in original packaging. Proof of purchase is required.

 

• EU withdrawal window: Customers can withdraw within 14 days of receiving the order, with the period starting from delivery of the last item.
• Returning the goods after notice: Customers must send the items back within 14 days after notifying you of the withdrawal.
• Refund timing: Explain when refunds are issued, including any lawful ability to wait until the goods are returned or the customer provides proof of shipment.
• Return shipping: State who pays return shipping and when that responsibility changes, such as for defective, damaged, or incorrect items.
• Outbound shipping: Refund the standard delivery charge when required, but do not promise reimbursement of an optional upgrade above the standard rate.
• Exemptions: Clearly identify any product exemptions that apply, such as sealed goods that cannot be returned for health or hygiene reasons once opened, personalized goods, or other exemptions allowed by applicable law. Only include exemptions that actually apply to your products.
• How to start a request: Tell customers to sign in and open their order here: Customer account orders. They can use the Returns and cancellations link in your store menu as well.